Peer Rope Melbourne (“we,” “our,” “us”) regards customer privacy as an important part of our relationship with our customers. This Privacy Policy applies to all users of the Peer Rope Melbourne website and services, and it conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, please contact us via our contact page or by email at info@peerropemelbourne.au.

Your Privacy

Your privacy is highly important to us. We promise not to use your information for anything other than completing your order with us, and we will never share your information with anyone else.

Collection of Information

To use the Peer Rope Melbourne website, we may require information from you to provide the best service possible. This information may include:

1. Personal Information: Name, email address, phone number, and any other information you provide when signing up for our classes or contacting us.
2. Payment Information: Billing details, including credit card information, for processing payments.
3. Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

All correspondence, particularly regarding sales, support, and accounts, including email, may also be collected and stored.

Use of Collected Information

The information collected from Peer Rope Melbourne customers is required to provide our products and/or services and a high level of customer service. We may use this information for the following purposes:

1. Providing Services: To enrol you in classes, process payments, and communicate with you about your bookings.
2. Customer Service: To record correspondence for service references and to assist in site development.
3. Marketing Communications: To send you updates, promotional materials, and other information related to Peer Rope Melbourne. You can opt-out of these communications at any time.
4. Legal Obligations: To comply with legal and regulatory requirements.

Storage of Collected Information and Credit Card Security

The security of your personal information is important to us. When credit card details are collected, they are collected via our payment partner, and Peer Rope Melbourne does not receive or retain any details of your credit card on our servers. The information is transmitted securely to our payment partner’s servers.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Only authorized staff have access to your information.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete, or deactivate it by emailing us at info@peerropemelbourne.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. This may include contact information (such as name, email, and postal address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Peer Rope Melbourne uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@peerropemelbourne.au or by clicking the unsubscribe link on emails received from us.

Third Parties

Peer Rope Melbourne may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Peer Rope Melbourne does not share any information with third parties for any unknown or unrelated uses.

Legal Requirements

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Peer Rope Melbourne site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.peerropemelbourne.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Peer Rope Melbourne
Email: info@peerropemelbourne.au